FAQs

Jewelry

Are the jewelries water resistant?

Our jewelry is made in gold and silver plated and we use natural stones. We use stainless steel for our necklaces. Our jewels can be put under water and are resistant to the tests of everyday life.

 

How to personalize a jewelry?

You can customize the colors of your jewelry. Before finalizing your order, leave a note specifying the names of the colors you want. The desired colors must already be present on the site.

 

I want to know the size of my finger. How do I measure it?

Here are 2 methods to know your ring size, use the one that suits you best:

1. Using one of your rings:

  • Choose from your rings a model that suits you perfectly,
  • Measure the inside of the ring and record the diameter Ø obtained in cm, then refer to the size correspondence table below.

2. Using a strip of paper or string:

  • Cut a strip of paper or use a thread.
  • Wrap the strip of paper around the finger that will wear the ring.
  • Mark the place where the two ends of the band overlap and raise the length obtained in cm, then refer to the table of correspondence of the sizes below.

3. Using apps.

There are now plenty of mobile applications that allow you to measure the size of a ring like Ring sizer by Jason.

size guide

Shipments and returns

What are the delivery times ?

The preparation time varies between 1-2 days and once sent by post, it must be delivered in 3-4 working days in metropolitan France. Delivery times outside mainland France are likely to be longer. They vary between 3-8 working days.

Each order is sent by letter followed. You will therefore receive a tracking number and a confirmation email when it is shipped.

In case your order is delayed, it is important to let us know. Send us an email via our form on the site or on our instagram site.

 

Do you ship internationally?

We deliver worldwide with tracked deliveries. Delivery costs are free in France and payable outside France. Customs charges will be the responsibility of the customer and not Hoopsy Lily.

 

I want to return/exchange items or get a refund. How can I do?

We offer the option of returning or exchanging your items.

The necessary conditions for a return or exchange:

  • The item must be new and in its original packaging.
  • You must contact us within 14 days of purchase.

For a refund:

  • Email us hoopsylily@gmail.com
  • Return the article to the postal address which will be communicated to you within 7 days after having contacted us.