All orders are shipped tracked by post. Deliveries in metropolitan France are free. International deliveries including overseas are at 2.98 euros, also in follow-up.

Customs charges will be the responsibility of the customer and not Hoopsy Lily.

Only orders over €80 are systematically sent by colissimo, free of charge.

The order preparation time will be under 72 hours and once shipped, your order will be sent in 3 or 4 working days by La Poste. International deliveries may take a little longer.

To follow the delivery of your order, have the tracking number communicated by e-mail when the order is dispatched, and go here .

We decline all responsibility in the event of anomalies caused by the carrier. ( damaged, open package, package not received, empty package, etc. ). In this case, contact us to file a complaint with the Post Office. We also invite you on your side to make a complaint by calling 3631 (La Poste service).